⚡20% OFF STOREWIDE⚡

Free Standard Delivery on orders 50€ or over

🌼🐇PROMO CODE EASTER20🐇🌼

FAQs

General

Generally, we accept new members to our ambassador programme every October, however you're welcome to apply at any time and if we don't have ambassadors in your area, you can be accepted into the programme earlier. You can find more information on how to apply here.

We organise photoshoots all around the world and would love to hear from you if you're interested in getting involved. If you are interested in modelling our waterwear, please send your information and portfolio to marketing@glidesoul.com

We're big believers of supporting girls and women's water sports communities around the world and get involved in lots of events to help promote women's water sports. If you are the organiser of an event and are interested in GlideSoul, please send information about your event to marketing@glidesoul.com

If you are interested in stocking GlideSoul products in your store, please contact sales@glidesoul.com

We're always happy to hear from photographers, magazines, models and influencers who would like to collaborate with us or want our input on a feature. We're open to requests and are also available for commentary on women's watersports and fashion. Contact marketing@glidesoul.com for any press enquiries.

At this time we are not sending out print catalogues.

You can redeem your voucher by entering the voucher number in the box on the checkout page. The voucher amount will then be automatically deducted from your order total.

Yes we run a GlideSoul affiliate programme. If you are interested in joining us, please contact marketing@glidesoul.comfor further details.

Order

We accept all major Credit/debit cards:

American Express MasterCard Visa

Other forms of payment:

Gift Cards PayPal

Just note that for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Absolutely, we send you regular emails regarding the status of your order so keep an eye on your inbox.

After you place your order, you won't be able to make any changes, or cancel that order. Once your order arrives, you are very welcome to return any unwanted items by following our enclosed returns instructions.

After you place your order, you won't be able to make any changes to it. Once your order arrives, you are very welcome to return any unwanted items by following our enclosed returns instructions.

We do our best to make sure this doesn't happen, but if we do send you the wrong item, or an item you receive is faulty, please take a photo of it and email it to us along with your original order confirmation to our Customer Service team at contact@glidesoul.com. We'll then be in touch to arrange getting the correct item to you.

We offer exchanges and/or replacements for items where you require a different size, or different colour of the same style, subject to product availability. We'll process exchanges within 5 business days of receiving your returned item back to our GlideSoul warehouse.

You can find more information about how to return items to us here.

Technical Questions

No, we don't require you to set up an account to purchase from our online shop, you're welcome to checkout as a guest and will have the option to register later if you change your mind.

If you forget your password, you can request that it be sent to you by clicking on "Forgot Password" on the log-on screen. You will soon be sent an email at the address you gave us when you registered. This email will contain the password you can use to log back in.

You can unsubscribe from our newsletter at any time using the Unsubscribe button in the footer of our Newsletter. This will not affect any emails confirming new orders and dispatch information.

Your bank may use a 3D Secure Payment system to ensure additional security for online credit and debit card purchases. If you're having difficulty with this feature, we recommend contacting your bank for advice.

You can find all our contact information here

Delivery

You can find the list of the countries here

If you did not find the country here, please contact our client service for delivery options contact@glidesoul.com

Please note: Further charges may apply in line with your individual Countrys Tax regulations.

You can find all information about our delivery charges here. If you did not find your country listed, please contact our client service for delivery options contact@glidesoul.com

Absolutely! When entering your information online during checkout, you can give both an invoice address and a different delivery address.

Please note that the invoice address and the delivery address have to be in the same country.

Unfortunately it is not possible to change your order afterwards. You can return the items by using the enclosed return label and place a new order in our online shop.

Once your order has been accepted and dispatched, you will receive a confirmation email containing the tracking number, which allows you to track the status of your delivery.

Once your order has been accepted and dispatched, you will receive a confirmation email containing the tracking number, which allows you to track the status of your delivery online. If you have any problems with your delivery, please feel free to contact our customer care at contact@glidesoul.com

Returns

If you would like to return your item, please contact our customer care at contact@glidesoul.com

*If you're not satisfied with your purchase, return the product(s) in new and unworn condition in the original packaging with the tags still attached within 30 days from the date of an online purchase for a full refund.

*Except for special sale no return items. Sale items are not returnable. Sale items may only be exchanged for another size or colour in the same style, subject to availability.

You can find all information about returns here.

We offer exchanges and/or replacements for items where you require a different size, or different colour of the same style, subject to product availability. We’ll process exchanges within 5 business days of receiving your returned item back to our GlideSoul warehouse.

You can find more information about how to return items to us here.

When you return an item, you will receive a full refund of the purchase price paid for the order, within 10 working days after we have received the original item(s) back to our warehouse. The refund will be issued to the original card/account.

The length of our warranty varies across different products, so please visit the product description section of the item or read our product information sheet here.

Please note that our warranty covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.

If you have any questions about warranties on GlideSoul products, you can contact our Customer Service team at contact@glidesoul.com

We do our best to make sure this doesn't happen, but if an item you receive is damaged or defective, please take a photo of it and email it to us along with your original order confirmation to our Customer Service team at contact@glidesoul.com. We'll then be in touch to arrange getting a replacement item to you as soon as possible.

Our team work hard to make sure all orders are fulfilled correctly, but if we shipped you the wrong item by mistake, please take a photo of it and email it to us along with your original order confirmation to our Customer Service team at contact@glidesoul.com. We'll then be in touch to arrange getting the right item to you as quickly as possible.

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