We deliver World Wide!*

*Due to recent developments, shipping carriers have halted their services to Russia. We have therefore temporarily suspended services to the country. We will continue to closely monitor the situation and aim to re-establish services as soon as the situation allows.

*Delivery to Ukraine has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible.

*Delivery to Belarus has been temporarily suspended until further notice, due to the developing events in the area. We are closely monitoring the situation and will do all we can to resume delivery to the country as soon as possible.

UK - 2 business days

USA and Canada -10-14 business days

EU Countries - 7-10 business days

UAE and Asia- 8-10 business days

Rest of the world -10-14 business days

*Delivery Time: Time begins calculating once order has shipped from the warehouse

*The shipping times listed above are the expected delivery times for orders outside of the UK, however this does not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation

UK* ~ 5£, Free Delivery for All Orders from 66£

EU Countries* Standard Shipping ~ 12£, Express Shipping depends on Order Value. Free Standard Delivery for Orders from 68£

UAE* ~ Standard Shipping 8£, Express Shipping depends on Order Value. Free Express Delivery for All Orders from 67£

Hong Kong* ~ 9£, Express Shipping depends on Order Value. Free Express Delivery for All Orders from 93£

Rest of the World*: Depends on country of destination

*Shipping costs depends on current GBP exchange rate

Please be aware that extended delivery timeframes may apply during busy periods including Season Sale, Christmas, Black Friday and Cyber Monday.

Delivery may take an extra 1 to 3 business days than originally estimated.

We suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered.

If a business address is provided, we require the business name.

Once an order is marked as delivered by Royal Mail tracking, it is the customer’s responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.

Please note that once an order has been dispatched, GlideSoul is unable to amend the delivery location or redirect your order.

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

• Your ordered item is unavailable due to stock shortages
• We are having difficulty processing your payment information
• We are unable to ship to the address provided

If your order is cancelled, you will receive a notification via email. Please be assured you will not be billed for any cancelled items.

Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Our system is designed to process and ship orders as quickly as possible, so after you have clicked "Place Your Order", you cannot cancel or make changes to it.

If you change your mind, you may return any unwanted items by following our return instructions once you receive your order in the mail.